Support
Orders & Support
How I can place an order?
You can place an order directly through our website, Deliveroo, and Talabat!
Can I pick up my order?
Yes, you can pick up your order from our bakery located in Amaya Mall, Dubai - Liwan.
Do you do custom order?
Yes, we accept custom orders! Just send us an email at info@honeysbakerhouse.ae.
Can I place a bulk order for an event?
Yes, you can place a bulk order for your event! Please make sure to order at least two weeks in advance.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard) and other secure online payment platforms. Your payment information is fully protected and encrypted for a safe transaction.
What if I have questions or need assistance with my order?
We're here to assist you! If you have any questions or need help with your order, our dedicated customer support team is ready to assist. You can contact us via our contact form, email, or phone. We’re committed to providing quick and helpful responses to ensure a smooth shopping experience.
Support
Delivery
Where do you offer delivery?
We provide delivery across the UAE.
What is the delivery cost?
The delivery cost ranges from 20 AED to 150 AED, depending on the emirate and the size of the order.
What should I do if my order arrives damaged or there’s an issue with the product?
We’re sorry for any inconvenience caused by a damaged or defective product. If you receive a damaged item or encounter any issues, please reach out to our customer support team right away. We’ll be happy to assist you with a replacement or refund, depending on the situation.
Can I track my order?
Yes, definitely! Once your order is placed, you’ll receive a tracking number. If you need more details, feel free to contact us via our WhatsApp number.
Support
Product Info
Do you offer gluten-free or vegan options?
Currently, we do not offer gluten-free or vegan options, but we will consider them in the future.
What types of products do you offer?
We offer a wide range of baked goods, including cakes, cookies, cupcakes and truffles
How long do your products last?
The shelf life varies depending on the product. Most of our baked goods are best enjoyed within 2-3 days.